Better Data, Better Service
When LiteracyPro Systems™ empowers agencies with cutting-edge technology and information, they are in a more informed position to match their clients with resources and services that are important to them. That’s why we developed CommunityPro Suite™. Our goal with CommunityPro Suite is to increase communication at the federal, state, and local levels for state, community, and youth initiatives.
By looking at the Big Picture in terms of a specific client, CommunityPro Suite takes previously siloed information and makes it available across agencies. Have you ever been working for a client who seemed to “get it” and looked like she was on a path to success only to have her slide backwards, seemingly for no reason at all? You know there is more to her story and if you had the right information when you needed it, you can better serve her. Like you, we knew there had to be a better way.
It turns out that without meaning to, agencies were failing their clients. They weren’t sharing critical data with other agencies, and if they were, it was possible it was getting lost in the shuffle or wasn’t “tied” to the same client for some reason or another. In the example above, perhaps you received a call from an employer saying that this person just stopped showing up to work. That’s a problem, obviously, but why isn’t she showing up? Is she sick? Has she turned back to old habits? What if, however, it just turns out that her new job is across town and she can’t currently afford the bus pass needed to get to and from work every day?
In the instance above, imagine that the employment agency is able to connect quickly and easily get in touch with the transportation agency to get a subsidized bus pass her. Would she feel like “The System” is working for her or against her? By putting a bus pass in her pocket, she’s now empowered to get to and from her job every day, and she knows that someone is looking out for her.
There are many examples like the one above that could turn out well “if only.” The time of “if only” is over. When you serve your clients successfully, there is little that compares to the sense of accomplishment and a job well-done in that moment.
Now put yourself in the shoes of your client. Your life is being transformed for the better, and you know you have a steady system of support behind you. The employees of an agency don’t see you as a number but as a person with hopes, dreams, and aspirations. There are people who have the ability to quickly and easily make inter-agency referrals, get you class and program availability, and stay one step ahead of you in the road to creating a better life. Everyday, clients wake up every day with a renewed sense of purpose and support. This empowerment is life-changing, and it means that Clients Win.