At LiteracyPro, you are our partner. Reach out by phone or email to our knowledgeable, friendly support team. We’ll work with you to help you get the answers you need.
As a LiteracyPro Systems partner, you may contact our Technical Support Center as frequently as you need. What better way to reach out for help if you need it than when you’re already in the system? With our integrated Technical Support Request form for LACES, you can let us know immediately if you’re experiencing issues or just need some guidance. Simply leave your contact information and question at any time, and one of our technical support engineers will quickly respond.
Most importantly, when you contact our technical support team, you’ll be answered by one of our professional and friendly staff members—not a call center out of the country. Our support staff understand the needs of adult education and literacy volunteers and have spent years navigating the complexities of federal reporting standards and other national reporting agencies.
Email support is another part of the LiteracyPro Systems’ Service Agreement. Our email technical support program provides customers with answers to general usage, installation, and configuration technical questions.
As a LiteracyPro partner, you may also subscribe to additional services that support your data management platform. The basic service allows you to upload information to the data server via the web and receive basic services such as federal and state reports. You may also purchase more robust services such as ad-hoc searches, reports, data diagnostics, and data analysis.
Customize your software.
LiteracyPro Systems offers software customization services for clients large and small. These services include creation of state-specific data-entry screens, reports, searches and other state-specific functionality (i.e. data-transfer services and increased inter-operability between LiteracyPro Systems’ software and third-party software). Learn more.