Software Customization

LACES has been designed to enforce national standards for generating reports required for submission to the NRS. However, it can be significantly customized to meet your state’s needs. We have augmented LACES for many states, so that it evolves as your business evolves. Our development team strives to always maintain the best data quality and report fidelity to give you the peace of mind that your data and reports will be generated accurately and timely.

CommunityPro is built as a Platform As A Service. That means it has been architected to support applications and workflows that mirror how you want to collaborate. We support your team’s efforts to define the optimal ways to bring your partners together as one seamless service network. This is how we support the No Wrong Door concept, without imposing rigid rules that might hinder your effectiveness rather than support your best practices.

We start with in-depth interviews of all appropriate stakeholders to determine how the partner organizations desire to work together, what documentation is needed, what the managerial checks and escalations need to be, the dashboard reports, my workspace alerts, and optimal order of operations. Once documented and diagrammed, our Customization team goes to work to turn your dream into a reality. The resulting application is tested with your leadership and staff to be sure it accomplishes what you set out to do. When it checks out correctly, we help you to roll the application out to all your staff and your partners’ staff.

All of this customization is built upon public/private libraries of templates including:

  • Forms library
  • Business processes library
  • Standard reports library
  • Program modeling library
  • Database connector library
  • Data dictionary maps library

Once a template has been created, it’s available for all CommunityPro Suite users at no additional charge. As new elements are created and curated, they are added to the libraries. This keeps the overall costs low while continually increasing the depth and breadth of the Suite.

This is one of the many ways we are raising technology to the power of good!